7th Customer
Service Summit
The biggest Customer Service Experience gathering in Zambia — where Service Minds unite.
A Journey of Discovery
Join industry leaders, practitioners, and consultants from across the region for three days of immersive workshops, keynote speeches, and networking sessions dedicated to the art and science of Customer Experience.
A Movement.
Not Just an Event.
The biggest Customer Service Experience gathering in Zambia is upon us. We have come a long way full of industry insights and excellence. This event now influences the temperature of Customer Service Experience in Zambia.
Attendees
Brands
Editions Strong
Expert Speakers
Get your tickets from Computicket at any Shoprite outlet countrywide.
Secure Your TicketThe Scientist Behind It All
Meet the mind architecting Zambia's premier Customer Service experience.
Bruce Sikombe
Founder & Principal Consultant, NJCBE Consulting Limited
“Every customer interaction is a moment of truth — and we are here to help organisations make every one of those moments count.”
Bruce Sikombe is Zambia's foremost authority on Customer Service and Customer Experience. As the founder of NJCBE Consulting, he has spent over a decade transforming organisations across Zambia and the region — bringing science, strategy, and heart to the art of customer experience.
Our Featured Speakers
Daniel Chibesakunda
Technology Architect & Cybersecurity Specialist
Cybersecurity & CX
Emmanuel Mukula
Managing Partner, Splendid Trainers Zambia
Regional CX Expert
Barry White Zulu
Senior Manager, Service Centre Operations, MTN Zambia
Retail CX Operations
Jonathan Mukula
Registrar, ZCAS University
Consulting & Academia
Topsy Sikalinda
Asst. Director, Taxpayer Services Education, ZRA
Public Sector CX
Yvonne Majata
Chief Operations Officer, Professional Insurance
Operational Leadership
Mulungushi International Conference Centre
Zambia's most prestigious conference venue — purpose-built to host world-class events at the heart of Lusaka.
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