Hello, I'm
Bruce.
Championing the Spirit of Service.
Beyond the boardroom and the training center, discover the journey, the passion, and the people that drive my commitment to excellence.
Bruce Sikombe
Beyond the boardroom and the training center, discover the journey, the passion, and the people that drive my commitment to excellence.
While many know me as the Managing Consultant of NJCbe and a Fellow of the Institute of Directors (FIoDZ), my definition of success goes far beyond professional accolades. At my core, I am a husband to a incredibly supportive wife, a proud father of four beautiful children (including a set of energetic twins), and a devout Christian.
My journey in the customer service sector spans over 15 years, fueled by a genuine belief that service is not just a department, but a culture. This belief isn't just academic; it's personal. It's about treating every interaction—whether with a CEO or a neighbor—with dignity, empathy, and respect.
My academic pursuits, including my Doctorate research in CX and AI, are driven by a curiosity to solve real-world problems for Zambian businesses. But when the laptop closes, you'll find me enjoying time with my family, the true source of my inspiration and resilience.
A pioneering voice in the Zambian Service Industry.
In 2022, I published "Customer Service Quotes," a collection designed to inspire, challenge, and transform the mindset of service professionals. It stands as a unique contribution to the local industry, distilling years of experience into actionable wisdom.
This book has been embraced by industry leaders, medical professionals, and students alike, serving as a daily reminder that excellence is a choice we make every day.
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I believe in sharing knowledge freely to elevate our collective standards. Through regular radio broadcasts, I have the privilege of reaching thousands of Zambians, discussing practical CX strategies and inspiring a culture of service excellence across the country.
Discussing the future of Customer Experience in Zambia.
Answering real-time questions from business owners and consumers.